TQM: Text with Cases
| Author | : | |
| Rating | : | 4.82 (759 Votes) |
| Asin | : | 0750657405 |
| Format Type | : | paperback |
| Number of Pages | : | 496 Pages |
| Publish Date | : | 2015-10-13 |
| Language | : | English |
DESCRIPTION:
The real leaders of quaility Stephen Parry I came across the first edition of this book published many years ago. I found this the most useful and logical explanation of all the TQM tools and Methods. I guess the forerunner of Six Sigma, Lean and System thinking analysis tools.Sets out quality policies, organizational requirements, flow charting, Pareto, cause and effect ana. A Reference Book for TQM Ali Taghizadeh Herat I Teach Total Quality Management in Islamic Azad University of Iran. I use thise book for teaching. Thise book is a good reference for students.. "An operations and quality book of mojo" according to Stephen Liversage. This a horrible book! Terrible in fact!After ten years of referencing it, I'm still (to my utmost frustration) finding nuggets and pearls of wisdom which I had previously overlooked. The probable reason is its overlooked breadth on the subject matter and is therefore accessible to anyone working in marketing to operations to project
"I found the book very informative. It is not only useful in academic courses but is valuable as introductory reading material for managers intending to enhance their knowledge of quality management."- K Narasimhan, Learning & Teaching Fellow (Retd), The University of Bolton, UK
'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM.Case studies reflecting the latest developments in the area from leading exponents of TQM and Business Excellence have been included. These focus on organizations which have fully integrated the TQ approach into their business operations and delivered real benefits.. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance
. Oakland is Executive Chairman of Oakland Consulting PLC.Porter is executive director, European Centre for Business Excellence