Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies
| Author | : | |
| Rating | : | 4.70 (734 Votes) |
| Asin | : | 0471191744 |
| Format Type | : | paperback |
| Number of Pages | : | 254 Pages |
| Publish Date | : | 2016-07-21 |
| Language | : | English |
DESCRIPTION:
Three Stars Raul Salazar fast delvery and good product. Quality Textbook This book explains the concept of Total Quality Management (TQM), which is a management strategy that seeks to embed awareness of quality in all organizational processes. TQM requires that an organisation maintain quality standard in all aspects of its business. This entails ensuring that things are done right the first time and that defects and waste are eliminated from operations.ISO defines TQM is a management approach of an organization, centered on quality, based o. How should TQM be implemented, read the examples! Jaap Boon he Baldrigde Quality System quantifies the quality of a company with a score from zero to a thousand points. Even the best companies are far behind the thousand point limit, but the writers found 53 examples that, at least for one aspect, owe almost the maximum of the available points. Ben&Jerry's, Ford, 3M and AT&T are just a few of the companies that have provided information for the book. Still the book is not a list of 'perfect case examples' but the writers managed
From Publishers Weekly Total quality management (TQM), the hot business topic, is frequently presented in a numbing, almost sacerdotal manner. But in their coherent analysis, George, a business consultant and author of The Baldrige Quality System and Weimerskirch, corporate quality director at Honeywell and a Baldridge Award panel judge, have managed to demythologize TQM. . They provide a new management model in which "companies work very hard at bringing their customers into their organization." To help managers achieve this goal and earn a profit, they outline Baldrige criteria and emphasize that "leadership holds the key to the door of continuous improvement." With candor they note that TQM is not magic and that a minimum of two years is the time frame "most companies of any size are looking at befor
Fully updated-the book that puts the total into. This book is jammed full of practical case studies from a management and profitability perspective."-C. Aubrey Vice President, Juran Institute. Each chapter features the best practices of one manufacturing company, one service company, and one small business. Even the most inexperienced can understand and implement TQM using this book."-Charles A. Jackson Grayson Jr. Their examples help you set your sights on specific goals and learn a variety of ways to go about achieving each goal. Following the examples set by these overachievers, you'll discover how to: * Lead the transition from traditional management to management by quality * Identify customer needs and use that knowledge to drive the organization * Integrate strategic quality and business planning into a single strategic process * Communicate customer and company requirements throughout your organization * Recognize and reward employee efforts and promote improved quality * Establish uniform measurement systems and manage by fact, not fiction * Borrow shamelessly from industry leaders to encourage breakthrough thinking * Build strengths and eliminate weaknesses through an annual assessment process. In this book, the former chairman of the Baldrige Award panel of judges teams up once again with a leading quality