Total Customer Service for Profitability
| Author | : | |
| Rating | : | 4.11 (816 Votes) |
| Asin | : | 1412000874 |
| Format Type | : | paperback |
| Number of Pages | : | 308 Pages |
| Publish Date | : | 2013-04-29 |
| Language | : | English |
DESCRIPTION:
This book highlights customer service from a strategy viewpoint, starting at product development and following the entire product life cycle. An integral customer service manual for any industry.
He has managed a world wide field service organization as well as consulting with many organizations in that field. . from Muskingum College and his MBA from Rollins College in Winter Park, FL. He is an American Society Quality fellow, a member of the Association of Field Service Managers International and was named as professional service manager of the year by that organization. In addition he has consulted in many other fields. He and his wife Nancy re
He is an American Society Quality fellow, a member of the Association of Field Service Managers International and was named as professional service manager of the year by that organization. In addition he has consulted in many other fields. He and his wife Nancy reside in New Smyrna Beach, Florida. He has worked in the Automotive, Defense, Electronics, Aerospace and Healthcare Businesses. . He has served on several boards in various industries. He has published in the fields of Quality, Management Customer Service and Financial Planning. from Muskingum College and his MBA from Rollins College in Winter Park, FL. He has managed a world wide field service organization as well as consulting with many organizations in that field. Ab
Refreshing And About Time Carl Krater I had the pleasure of working for Larry Swaton in both a manufacturing and field service capacity for a number of years. It is refreshing to see a return to the basics of good service. It CAN be done profitably in the short and long term. I'm so glad that Larry is still out there selling the gospel of the one true service religion.