The Experience: The 5 Principles of Disney Service and Relationship Excellence
| Author | : | |
| Rating | : | 4.71 (555 Votes) |
| Asin | : | 1119028655 |
| Format Type | : | paperback |
| Number of Pages | : | 304 Pages |
| Publish Date | : | 2015-01-19 |
| Language | : | English |
DESCRIPTION:
principles and provides next steps toward creating devoted customers and brand ambassadors. In-text Quotient Questions also help in the process of reflecting on existing experience strengths and discovering places where there is room for improvement. This model is applicable to all organizations involved in providing service or service-oriented products. With The Experience any service-oriented company can achieve Disney-like levels of brand loyalty by executing the experience on an exceptional level. Unlike many framework-oriented books, The Experience remains eminently practical with Actionables at the end of each chapter. The authors show readers how
Brian specializes in building business relationships and creating relational momentum for brands, ideas and endeavors around the globe. In his 10 years at Disney, Bruce held several key positions including the first Disney Service Excellence Coordinator. Bruce has developed numerous training programs for Disney and other Fortune 500 Compani
The "Disney Experience" draws customers from all around the world,. Based on the I. You will learn how to identify your customer service issues and what level of Experience you are currently offering. Bring Disney-level customer experience to your organization with insider guidanceThe Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience — the Walt Disney Company. C.A.R.E. A great product offering isn't enough in today's marketplace, where everyone's looking for an "experience.” Imagine the kind of value a Disney-level customer experience could bring to your organization. C.A.R.E. This book describes what it takes to achieve that level of Experience, and how any organization can do it with the right strategy and attention to detail. model, the five principles — Impression, Connection, Attitude, Response, and Exceptionals — give you a solid framework upon which to raise the level of your customer experience. Whe
Bring "The Experience" to Your Organization and Elevate Your Guest Experiences to a New Level Robert Adams I am continually on the lookout for the best resources to use in training church Guest Experience teams.And a new resource – from the world of Customer Service – is going to take Guest Experiences to a new level.All churches have customers – they just call them by a diff. Delivering great customer service is one of the most important tasks Zip-a-Dee-Doo-Dah! Delivering great customer service is one of the most important tasks of managers and employees today. This book's straightforward, practitioner-oriented approach provides a great deal of clarity compared to the other titles I've read on the subject. It takes the mystery. Everyone Deserves a Better Experience Amazon Customer This book gives tons of useful data all packaged into crisp sound bites. The amount of information provided in such a "breasy" read is written and organized just as powerfully as the philosphy it holds. The use of the Disney model is quite fitting; this book actually makes me dream WHILE